Miga Help Center

The Answers You Need

What is your return policy?

Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery and items with a security seal can only be returned if faulty.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

  1. Select the reason code for the item(s) you are returning.

  2. Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can’t action a refund without it).

  3. Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.

  4. Return your parcel using your preferred method. Please be aware we don’t offer free returns. Postage is paid by the sender and won’t be refunded by Next. You can’t return an item purchased online to a Next store.

  5. Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 28 days to the payment method that you used to place your order.

If you don’t have a returns note anymore, please contact us so that we can help you.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.

What are your payment options?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

Can I pre-order a sale item?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

Crash Policy

This Crash Policy Program is available to customers in the Israel as well as those in some European countries. Please contact your distributor to see if this program is available in your country. .

If your Miga helmet has been involved in an accident, you may be eligible for a discount on a new Miga replacement helmet. 

To learn if your helmet qualifies, please email us at miga.miga-safety.com with the below information:

·       Picture(s) of the damaged Miga helmet
·       Miga helmet model
·       Miga helmet size and color
·       Miga helmet manufacture date
·       Your full name
·       Your phone number

How will my parcel be delivered?

Standard Delivery Information

Your order will be delivered by Israel Post to your local post office within 5-8 working days.

Please allow extra days for delivery during holidays, weekends and sale time.

When your order has arrived at your local Post Office, they will send you a notification to let you know your parcel is

ready to collect.

Please take the notice and either your identity card or passport with you to the Post Office when you collect your

parcel.

We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work

address, PO Box or an address in another country.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you

receive the goods as quickly as possible.

Costumer Service

Son- Fri: 9am - 6pm

Sat: Closed

Phone Number:

+34 902 01 86 60

Mail:

miga@miga-safety.com

Contact Us

+34 902 01 86 60

Our Story

Miga-Safety was born by two professional riders with a passion for cycling who carry more than a decade of product development experience and industry knowledge to bring a fresh style, supreme safety and ultimate performance to the cycling marketplace, initially with helmets.  Miga-Safety provides products for every cyclist, ranging from urban commuters, to children, to fast moving E-bike riders, to aggressive Enduro riders, as well as professional teams.  We push the boundaries of helmet safety and innovation.

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